Our quality system is based on eight quality management principles.
These principles can be used by senior management as a framework to guide their organizations towards improved performance.
Principle 1 - Customer focus
Organizations depend on their customers and therefore should understand current and future customer needs, should meet customer requirements and strive to exceed customer expectations.
Principle 2 - Leadership
Leaders establish unity of purpose and direction of the organization. They should create and maintain the internal environment in which peoplecan become fully involved in achieving the organization's objectives.
Principle 3 - Involvement of people
An organization and its suppliers are interdependent and a mutually beneficial relationship enhances the ability of both to create value.